Closing Your Voltrush Account Explained

What happens to your balance when you close a Voltrush casino online account

Before requesting closure, we recommend withdrawing any remaining balance, since funds left in a closed account cannot be collected afterwards. Our withdrawal limits and bonus terms determine what you can take out and what is forfeited.

These figures mean a real-money balance above AUD 50,000 in a single month would need to be withdrawn across more than one request before an account is closed.

Requesting closure and settling a pending bonus

To close an account, we ask players to contact us through live chat or email, both available 24/7, so we can confirm the request and check for any pending withdrawal first. A pending withdrawal can still be cancelled from Transaction History right up until it is processed, which is worth checking before you ask us to close the account.

Unfinished welcome bonus

If the welcome package is still active, any bonus funds and related winnings are tied to the 40x wagering requirement and the 5-day window described in our bonus terms. Once that window has passed without the wagering being met, the bonus portion is removed, and only the cleared cash balance remains available to withdraw before closure.

Verification before the final payout

If verification has not yet been completed, we request a passport, driving licence or national ID plus proof of address under My Account before releasing a final balance. This is the same check applied at the first withdrawal, 30 days after sign-up, or once total deposits reach AUD 2,000, whichever comes first.

Once a closure request is confirmed and the final balance has been paid out through bank transfer or cryptocurrency, the account is deactivated and no further deposits or play are possible on it. We process the cleared cash balance according to our usual withdrawal times, meaning most requests are approved within about an hour, with crypto arriving roughly 20 minutes after approval and bank transfers taking 2-3 business days and up to 5.

If a request to close is sent before a pending withdrawal has finished processing, we ask players to confirm whether that withdrawal should still go through or be cancelled from Transaction History, since both actions cannot be reversed once completed. Because closure removes access to the account, including the Rewards tab and bonus progress tracker, we suggest reviewing any open promotions before confirming the request.

A closed account cannot be reopened in the same way a time-out or self-exclusion period simply ends, so we treat the request as final once the balance has been settled and the account deactivated.